LAST UPDATED · 30 AUGUST 2026
Refund Policy
This policy explains how refund requests for one-time Green Jade access packages are reviewed. It does not limit rights that cannot be limited under applicable consumer law.
1. Before digital access is activated
If payment was made but the package was not activated and no digital service was supplied, contact support@zelenynefrit.ru. After payment verification, a full refund will normally be requested through the original payment provider.
2. Technical failure
If an eligible paid function cannot be used because of a confirmed service fault and we cannot restore access within a reasonable period, we may restore the allowance, extend access, or provide a full or proportionate refund depending on what was delivered.
3. After use has begun
Once access is activated and charts, full reports or follow-up allowances have been used, a request is assessed according to the service already supplied, the cause of the issue and mandatory law. Dissatisfaction with a traditional interpretation alone does not prove a calculation or service defect, but we will investigate factual chart-data and technical errors.
4. Duplicate or incorrect charge
Report a duplicate charge, altered amount or payment not connected to your account immediately. Do not send full card details. We may ask for the provider transaction identifier, payment date, amount and the last four digits only if the payment provider requires them.
5. How to request a refund
Email support from the account address and include: account email, package, payment date and amount, transaction identifier if available, reason for the request, and screenshots that do not expose card data. We acknowledge requests during normal support operations and may need payment-provider confirmation before completing a refund.
6. Refund route and timing
Approved refunds are sent through the original payment method where supported. Bank, card network, conversion and payment-provider processing times are outside Green Jade's direct control. Currency conversion may cause the credited amount in the cardholder's currency to differ from the original statement amount.